Strategic Learner Support

To address learner frustration during onboarding, I designed a centralized, tiered support model that streamlines access to FAQ answers and expert help. The strategy blends live support, self-service tools, and feedback loops, all enhanced by AI. Features like AI-powered search, chatbots, and smart tagging improve discoverability and personalize support at scale, reducing bottlenecks, boosting confidence, and increasing training completion rates.